Billing
Most of our electricity customers have remotely read meters. These customers are billed according to actual readings. In the district heat bill, the water flow and energy fees are itemised separately.
Information about billing
We meter your consumption by the hour with a remotely read electricity meter. You can see the entire billing period on the consumption bill and bill breakdown. The bill charges vary according to actual electricity consumption. If you do not yet have a remotely read meter, we will carry on sending a bill in equal instalments. You can also request billing based on readings. Remotely read metering points are billed according to actual readings. You will only pay for electricity that you have used.
The price of district heating consists of a fixed basic fee and an energy fee.
Energy fee
Energy fee is determined based on the property's monthly consumption and district heating energy price. The energy price changes every month and new prices are updated every January 1st and July first for one year at a time.
During the update, we will always tell you the confirmed prices for the following six months and give a price prognosis for the next six months. This way, you always have a 12-month visibility of prices.
The more the property is heated and hot water is used, the more thermal energy is consumed. The energy fee is calculated by multiplying this consumption by the energy price of the current month.
Basic price
The basic fee is a monthly fee paid primarily based on the property's usage power. Usage power, in practice, means how much district heating is consumed on average per year. Usage power is determined based on the average of yearly consumption of the previous 36 months i.e. three years.
Consumer customers with consumption over 50 MWh per year (Customer Group XL), the usage power is determined based on the measured maximum daily average power in 36 months from October 1 to March 31.
The basic fee is reviewed once a year and the changes take effect on July 1.
Payment reminders for district heating and district cooling invoices
Starting from June 2025, we will send payment reminders for district heating and district cooling invoices electronically to your online bank, email, or as corporate e-invoices.
If the electronic payment reminder is not supported by your bank or operator, we will send the reminder by regular mail. Please note: the electronic payment reminder is currently not available, for example, at Nordea and Aktia.
We recommend you an e-invoice, which you can order through your online bank. The e-invoice is a safe, easy and ecological way to receive and pay bills.
Please remember to use the correct reference number when paying the bill. Electricity bills
FI18 8000 1200 3133 60 DABAFIHH
FI17 5000 0110 0000 55 OKOYFIHH
FI68 2044 3800 0006 04 NDEAFIHH
District heating and district cooling bills
FI33 8000 1170 6491 32 DABAFIHH
FI48 5000 0120 2138 88 OKOYFIHH
We have compiled instructions on how to read the electricity and district heating bill. If you still have any questions about the bills, please contact our customer services. We will be happy to help you.
If you are unable to pay an outstanding bill by the due date, please give us a new payment date in our online service. If you are using e-invoices, please make this change also in your online bank.
Notify us by filling the form: billing address change
We will send one payment reminder for unpaid bills.
Starting from June 2025, we will send payment reminders for district heating and district cooling invoices electronically to your online bank, email, or as corporate e-invoices.
If the electronic payment reminder is not supported by your bank or operator, we will send the reminder by regular mail. Please note: the electronic payment reminder is currently not available, for example, at Nordea and Aktia.
Once the payment period of the reminder has expired, any unpaid bills will be transferred to a collection agency for debt collection. See further information on collection-related issues (Only in Finnish and Swedish)
Helen offers easy and flexible energy finance solution for solar power systems, and district heat connections.
With direct payment your bank will automatically pay the agreed bills on the due date. We will send you a separate paper notice of the bill, a so-called advance notification, to your home address.
Direct payment will be at your disposal once you authorise your bank to process direct payments. For this, you need to visit your own bank. We will receive notification from your bank, on the basis of which we will transfer your bills to direct payment.
We have started using the Kivra digital mailbox service for sending and receiving 110% climate-compensated digital mail. Using Kivra instead of paper invoices helps reduce emissions from paper, printing and transport. With the Kivra digital mailbox service, you can receive, pay and archive your invoices electronically.